Frequently Asked Questions

For mobile users, simply log in or create an account at FairGo Casino, then tap the deposit button located in the center of your screen. Select your preferred payment method and follow the provided steps. If you’re on a desktop, click on “Cashier” in the left-hand menu. Under the “Deposit” section, pick your desired deposit method and proceed with the instructions.

If you encounter the message “Your deposit has been Pre-Authorised,” this means the deposit was unsuccessful, and no funds were deducted from your account. Wait approximately 10 minutes before attempting to deposit again. Repeated attempts within a short time frame may not resolve the issue. If the problem continues, reach out to our support team via Live Chat or email: [email protected].

No, Fair Go Casino does not charge any fees for deposits. However, your payment provider may impose a small fee.

To review your full transaction history, log into your account and navigate to the ‘My Account’ section.

Your credit card statement will not display any references to online gaming or Fair Go Casino, ensuring your privacy.

If your credit card transaction is unsuccessful, try the following steps:

1. Confirm that your card supports international transactions.
2. Ensure you have enough available funds.
3. Check whether you’ve hit a transaction limit.
4. Try an alternative deposit method if the issue persists.
5. Contact our support team for further guidance.

You can start playing with just a $5 minimum deposit when using Lightning Bitcoin. Other payment methods may have different minimums — refer to the Payments table above for more details.

Absolutely! Fair Go Casino is a legitimate and secure platform, trusted by thousands of Australian players. We prioritize security by implementing top-tier industry standards, including 128-bit encryption and SSL data protection. These measures ensure that all deposits and withdrawals are processed safely.

To create an account and play at Fair Go Casino, you must be at least 18 years old.

Fair Go Casino is compatible with all major web browsers. However, for the smoothest and most optimal gameplay, we recommend using Google Chrome.

To activate your welcome bonus, enter the code WELCOME in the bonus section when making your first deposit. The bonus will be credited as soon as your deposit is processed. You can claim up to $1,000 by depositing $200 up to five times, with a minimum deposit requirement of just $20.
Note: If you deposit a smaller amount, your welcome bonus will be adjusted accordingly.

Cashback is a popular promotion at Fair Go Casino, designed to give players a second chance when luck isn’t on their side. It is awarded on deposits that do not have an active bonus attached. If you claim a deposit bonus, cashback will not be available for that specific transaction. Cashback can be used on all Pokies, as well as Keno and European Slot Poker, and comes with a 10x playthrough and no maximum cash-out.
Please note: The maximum bet rule applies to cashback bonuses as well.

You can request cashback by reaching out to our customer support team or simply typing “cashback” in the Live Chat. Our efficient bot, Kev, will apply it instantly.

To redeem a deposit bonus, head to the ‘Bonuses’ tab in the footer menu if using mobile. Desktop users can find it under the ‘Cashier’ > ‘Coupons’ tab. Enter the coupon code, and you’ll be prompted to make a deposit.

Wagering requirements determine how many times a bonus must be played before any winnings can be withdrawn.
For example, if a bonus has a 30x wagering requirement and you deposit $20 with a 100% match bonus, you must wager:

• 30x your deposit amount ($20) = $600;
• 30x your bonus amount ($20) = $600
  This means a total of $1,200 in bets must be placed before withdrawing any winnings. All wagers — win or lose — count toward meeting the requirement.

Stay updated on the hottest offers by checking:

• The Promotions page;
• The Fair Go homepage;
• Your casino inbox;
• Your email inbox (if you’re subscribed).

Most withdrawal methods are fee-free, except for bank wire transfers, which may incur a charge. For detailed information, check our banking section.

Yes, as long as your withdrawal status is marked as “pending”, you have the option to reverse your request.

Yes, your account must be verified before you can withdraw your winnings. To complete verification, navigate to “Account Verification” under the “Withdraw” tab and upload the required documents.

No, all playthrough requirements must be met before withdrawing funds. If you no longer wish to continue with a promotion, you can decline the deposit match bonus or contact our support team for help.

Withdrawal limits vary depending on the payment method you choose. You can find specific limits in the banking section of your Casino Cashier or refer to our banking information page. For additional support, our 24/7 customer service team is always available.