Responsible Gaming

At Fair Go Casino, we prioritize and encourage responsible gaming. Our goal is for you to have a great time with us, with the understanding that gambling is an activity intended exclusively for adults.
When it comes to playing at an online casino, the main focus should always be on enjoyment! It’s crucial to recognize that engaging in real-money casino games should never be seen as a way to earn money, either in the short or long term. It’s all about vibrant, thrilling entertainment.
We genuinely care about our players, which is why we’ve implemented a variety of tools to help you manage the amount of time and money spent while enjoying our casino.
Additionally, we’ve outlined the warning signs of problem gambling and provided contact information for Australian organizations that offer counseling and support for those who feel they may have crossed the line.
Finally, we remain steadfast in our commitment to preventing underage gambling, and we encourage parents and caregivers to take an active role in ensuring the safety of young people.

Responsible gaming is about enjoying yourself without causing harm to yourself or the people who depend on you emotionally and financially.
It involves being mindful of how much time and money you’re spending at the casino and ensuring you only gamble with funds you can afford to lose.

If you’re worried about your gambling habits, we encourage you to use our responsible gaming tools. One tool allows you to set limits on the amount you deposit into your online casino account, while the other provides a self-imposed exclusion agreement between you and the casino to take a break from playing at Fair Go.

Effective financial management is an essential part of responsible gaming. To help you manage your spending, we’ve made it easy for you to set your own daily or monthly deposit limits.
To set a limit, simply reach out to our customer support team. We offer 24/7 customer support service through email at [email protected] or via the live chat feature on our site. Once we receive your request, we’ll apply the deposit limit to your account.
The deposit limit you set should reflect what you’re comfortable spending on a daily or monthly basis. Once you reach your set limit, we’ll notify you via email. If you’d like to change or remove the limit at any time, just contact us.

If you feel you need a break from gambling, we offer a self-exclusion option. This allows you to temporarily freeze your account for a specified period.
A self-exclusion agreement is a form you fill out to indicate that you wish to be excluded from the casino for a certain duration — whether that’s a week, a month, a year, or permanently. After you complete the form and return it to us, we’ll lock your account for the agreed time. Your account will only be reactivated after the term ends and Fair Go Casino management reviews your request.

If you, someone in your family, or a friend is exhibiting any of the behaviors listed below, it may be time to seek help:

• Concealing or lying about the time or money spent on gambling;
• Refusing to acknowledge there is a gambling problem;
• Borrowing money to fund gambling activities or pay off gambling debts;
• Gambling to recover losses;
• Becoming fixated on gambling;
• Displaying anxiety, depression, or irritability when not gambling;
• Committing fraudulent acts or theft to fund gambling;
• Skipping work or avoiding participation in family events, hobbies, or sports due to gambling;
• Spending money intended for household essentials like food or insurance on gambling;
• Struggling with sleep or nutrition due to excessive gambling.

In addition to the tools and strategies available at Fair Go Casino, there are several organizations that offer free support, such as telephone counseling, online addiction programs, and group assistance for individuals facing gambling-related issues.

Here are some organizations that can provide valuable help:

• Gamblers Anonymous: A free support group that holds weekly meetings at various locations across Australia;
• Gambling Help Online: This service offers self-help resources, telephone counseling, and SMS/chat-based support for anyone affected by gambling. It’s completely confidential and available 24/7 across Australia;
• Gambling Therapy: This platform provides emotional and practical support for those impacted by problem gambling, featuring self-assessment tools, exercises, blocking software, and access to online support groups.

Beyond our self-help tools and self-exclusion options, Fair Go Casino strictly prohibits individuals under the age of 18 from opening an online or mobile casino account or accessing our gambling services.
We also ensure that no payout requests are processed without the necessary verification documents, which include a valid ID and a recent utility bill in the player’s name.

Fair Go Casino is dedicated to preventing underage gambling on our platform, but we also rely on your help. As a parent or guardian, it’s important to monitor your children’s internet usage and ensure you regularly review the websites, forums, and platforms they access.
Thanks to technology, this task is easier than ever. There are now apps and systems available that filter the content your kids can access online. These tools are highly effective in preventing risky behaviors, such as underage gambling, before they can become an issue.
We encourage you to help keep your children in a “safe zone” on the internet by blocking inappropriate sites and content automatically.
Here are some ways you can prevent underage gambling in your home:

• Install Family Zone, an internet filter that blocks harmful websites and content;
• Use Net Nanny, parental control software that helps manage screen time, blocks apps, and filters online content.

As a responsible brand, Fair Go Casino is committed to providing you with self-help tools like deposit limits and self-exclusion. If you feel your gambling habits have become a problem, please reach out to our customer support team. We are dedicated to promoting responsible gaming and ensuring that playing our online pokies, table games, and video poker remains a fun and enriching experience.
Work hard, play hard, but always know when it’s time to walk away from the gaming table!